Dennis Nicholes' Resume

Summary

Information Technology Professional with exceptional skills in Help Desk/User Support, Computer/Network Operations and Hardware/Software installation. Proficient in Windows XP/ME/2000 Server/Professional/NT/98,Windows based Applications, as well as, Intranet/Internet Web Site Design. Excellent verbal and written communicative skills with unique abilities for getting difficult issues resolved.

Professional Experience

Columbia Management Group, Chicago, IL 1999 - 2002
"A FleetBoston Financial Company"
Lead Systems Technician/Department Webmaster

Utilized MS-FrontPage, Dreamweaver, Paintshop and other tools to design and maintain the department's development and production web sites, creating several automated web based user request forms.
Managed and monitored the W2K/NT network and other resources to complete daily processing and the distribution of reports, exceeding the company's productivity standards.
Provided user support to resolve desktop, hardware/software and network issues,
within the company's standards of problem resolution.
Trained and supervised new Systems Technicians and facilitated the resolution of
all applications, network and client/server related problems in a timely manner.

Citibank, F.S.B., Chicago, IL 1978-1998
Senior Network Controller

Supported multi-state Electronic Branch and Teller Network utilizing IBM mainframe and T-I technologies, including, Channel and Digital Service Units (CSU and DSU), CICS (Customer Information Control System), User Security Functions, clients, servers and applications. In addition, facilitated all problem resolution, as the central point of contact for all ATM/Branch communications and equipment problems, as well as, being the central point of contact for all ATM/Branch equipment, LAN/Wan and telco vendors.
Trained and supervised Chicago BEES (Branch Electronic Equipment Support) Help Desk staff, in network monitoring, problem diagnostics, as well as, timely problem resolution.
As part of the Planning and Coordinating Team, consolidated and relocated multiple Citibank BEES Units in the Mid-Atlantic, Florida and California marketplaces, to the Chicago Unit. Then migrated the Chicago Unit to the San Antonio, Texas facility. The resulting move was transparent to all users, successfully completing this task within budget and before the deadline.

Technical Training

Microsoft Windows 2000 Core Technologies

Microhard Institute of Technology - 2001

The MTI Windows 2000 training courses covered the same MCSE exam objectives as Microsoft Official Curriculum. Completed Training

Internet Design and Webmaster Certificate Program

Illinois Institute of Technology - 2000

An accelerated program covering advanced Internet applications, HTML programming, web authoring, web site and intranet design, layout and management, fundmentals of programming using Perl. Received Certification

Webmaster Portfolio Site - http://itwebmaster.iit.edu/~nichden

Multimedia/Web Technology

Illinois Institute of Technology - 1998

An introduction to computer and web-based multimedia, including, desktop publishing, hypermedia, presentation media, graphics, animation, sound, video, and integrated authoring techniques. Completed Courses