Nicholes' Resume '2002'

DENNIS G. NICHOLES
Chicago, Illinois
Email

Summary

Information Technology Professional with exceptional skills in Help Desk/User Support, Computer/Network
Operations and Hardware/Software installation. Proficient in Windows 2000 Server/Professional/NT/98,
IBM Mainframe Processors, Controllers and Terminals, as well as, Intranet/Internet Web Site Design.
Excellent verbal and written communication skills with unique abilities for getting difficult issues resolved.

Professional Experience

Columbia Management Group, Chicago, IL 1999 - 2002
"A FleetBoston Financial Company"
Lead Systems Technician/Department Webmaster

Utilized MS-FrontPage 2000, Dreamweaver 3 and other tools to design and maintain the
department's development and production web sites, creating several automated web
based user request forms.
Managed and monitored the W2K/NT network and other resources to complete daily
processing and the distribution of reports, exceeding the company's productivity
standards.
Provided user support to resolve desktop, hardware/software and network issues,
within the company's standards of problem resolution.
Trained and supervised new Systems Technicians and facilitated the resolution of
all applications, network and client/server related problems in a timely manner.
Citibank, F.S.B., Chicago, IL 1978-1998
Senior Network Controller

Coordinated and supported multi-state Electronic Branch and Automatic Teller
Machine Network, including clients, servers, applications, branch communications
and T-1, LAN/Wan Support.
Trained and supervised Chicago BEES (Branch Electronic Equipment Support) Help Desk
staff, in network monitoring, problem diagnostics, as well as, timely problem resolution.
As part of the Planning and Coordinating Team, consolidated and relocated multiple
Citibank BEES Units in the Mid-Atlantic, Florida and California marketplaces, to the
Chicago Unit. Then migrated the Chicago Unit to the San Antonio, Texas facility. The
resulting move was transparent to all users, successfully completing this task within
budget and before the deadline.

Technical Training

Microsoft Windows 2000 Core Technologies
Microhard Institute of Technology - 2001

The MTI Windows 2000 training courses covered the same MCSE exam objectives as
Microsoft Official Curriculum.

Internet Design and Webmaster Certificate Program
Illinois Institute of Technology - 2000

An accelerated program covering advanced Internet applications, HTML programming
web authoring, web site and intranet design, layout and management, fundmentals of
programming using Perl. Webmaster Portfolio Site - http://itwebmaster.iit.edu/~nichden

Multimedia/Web Technology
Illinois Institute of Technology - 1998

An introduction to computer and web-based multimedia-including desktop publishing,
hypermedia, presentation media, graphics, animation, sound, video, and integrated
authoring techniques.

Professional Associations

Association of Internet Professionals
The Internet Corporation for Assigned Names and Numbers

The local date and time is
Last update:

Summary

Professional Experience

Technical Training

Professional Associations